The Claim Lag Times report shows lag times in days based on five dates: Date of Injury, Referral Date, Date Received at L&I, Date of First Activity, Last Activity Completed Date. The dates are calculated and presented in an Excel friendly view, giving insight into the life-cycle of a claim from Date of Injury to the Last Activity that was done for the claim.
Review the timeline for the beginning of a claim’s life-cycle to see where delays may be occurring.
Get a quick read on who is initiating work on claims.
Identify inactive claims based on date of most recent completed activity.
Export to Excel and sort on any Lag Days column to see the slowest or fastest times for that leg of the life-cycle.
Easily review a particular individual’s or group’s timely work on claims by selecting them in the Leads parameter.
Parameters:
Employer Programs (required) allows you to select the Employer Programs (e.g., retro group or employer TPA group) to be included in the results.
Start and End Date parameters (required) limit results to claims with a Date of Injury within the date range.
Employers (optional) allows you to select one or more specific employers to include in the results.
^Let me pick inactive employers^ checkbox parameter allows you to pick inactive employers from the Employers parameter drop-down if desired. To see only active employers, leave the checkbox unchecked (the default selection) and Select All (or a subset of) the employers in the Employers parameter.
Leads parameter (optional) is used to restrict results to cases/claims with a particular individual or group in the Lead VRC role for the case.
Look only at activities by the lead checkbox parameter (optional) will restrict the First Activity and Last Activity sections of the report to activities created or completed by the Lead.
Exclude claims that are... parameter (optional) can filter out claims that are Closed, Rejected, or Undetermined (Pending) status.
Look at a category of activities parameter (optional) allows you to select the type of activity (To-Dos, Case Notes, or Appointments) to be reported in the First Activity and Last Activity sections of the report.
Notes:
The default sort for the report is with most recent Date of Injury at the top.
Date of Injury will reflect Date of Last Injurious Exposure, if Date of Last Injurious Exposure is populated for the claim.
First Activity and Last Activity can be any of:
- create or complete a To Do or Appointment,
- create or complete a Case Note.
Only actions taken by non-Gardiant users are considered to determine the earliest action.
If no First Activity exists for the case/claim, the First Activity Lag Days is calculated as number of days from Date of Injury to today.
Any custom tags assigned to the case or to the account associated with the case will show up in the Case Tags and Account Tags columns at the far right of the report.