Related article: [Video] Creating Claim and Non-Claim Cases in Gardiant Works (minute 01:05)
Claim case - pertains to an insurance claim.
Usually sent to you by L&I via a referral.
Examples: Assessment (L&I), Self-insured (TPA-managed claim).
Note: Gardiant Works checks L&I's Host On Demand (HOD) for new referrals frequently throughout the day and will create new cases automatically for each new referral.
Non-claim case - does not pertain to an insurance claim.
Fewer dictated requirements and simpler structure.
Intended to be flexible enough for most non-L&I vocational work.
Examples of non-claim cases: work area assessment for ergonomic needs, stand-alone job analysis that is not related to a claim, legal testimony not related to a claim.