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Solutions for Microsoft 365 login failure

Updated over a year ago

1. Disconnect and reconnect your Microsoft 365 account. Go through the computer Start menu - Settings - Accounts - Access work or school - highlight your Microsoft 365 account - Disconnect. Then reconnect by going through +Connect, and enter e-mail address and password to log in.

2. The issue may be caused by corrupted user credentials so you can go to the Credential Manager to remove them completely:

Go to Control Panel - User Accounts - Credential Manager, select Windows Credentials - Find the Office related entries and remove them all.

Open a new Word document, enter the account and password, and check if the problem persists.

If the problem still occurs, try repairing Office from Control Panel - Programs and Features.

Some of the information used in this article was taken from the following link:

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