Use the L&I Outcomes by VRC report to review L&I outcome patterns for individual VRCs and the firm. The report can help identify cases with problem outcomes so you can navigate to them and investigate further.
Access the report by going through the Reports tab (1) > Case Reports sub-tab (2) > L&I Outcomes by VRC report (3):
Parameters:
Start Date and End Date (required) limit results to cases that were closed during the date range.
Customer Account (required) shows all L&I accounts configured for your firm.
Service parameter (optional) allows you to narrow the results to a particular service or services. If left showing None Selected, then all services will be included.
Timekeeper VRC (optional) is used to restrict results to cases closed where a particular individual or group of individuals are in the Lead role.
^^Include Inactive VRCs^^ checkbox (unchecked by default) is used to include inactive VRCs in the Timekeeper VRC parameter drop-down. Inactive VRCs will not be included unless this box is checked.