Q: L&I denied billing items that are being resubmitted, are being adjusted manually, or are waiting on L&I to fix manually have to sit and wait as "denied". How can I tell them apart from other denied items that really need attention right now?
A: Use comments liberally so you don't lose track of your work on individual items. When you're working the list of denied items, have a set order that you work them in, so you don't lose track of your progress. If you're not sure about a particular item, open it and check the comments.