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Add/Edit Account Coverage for Employers

Updated over a year ago

An additional account option is available under the Accounts tab in Claim Works for employers who are not covered under Retro.

In order to add a new employer, you can access the appropriate sub-tab and select the +Account:

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When creating a new employer, you have the option to enter the time frame you would like this employer to be covered by the CAC integration (claims with the date of injury between those dates will be retrieved from CAC):

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If you want to make changes to the coverage after creating the employer, you can do so by accessing the History tab of the employer account:

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  • To edit an existing time frame, click on Edit next to the time frame you wish to change and make the appropriate update.

  • To add a new time frame, click +Coverage and add the desired time frame.

  • To add particular days to the coverage, use +Coverage to add each day individually.

Once the employer has the appropriate coverage, the automatic claim discovery process will search in CAC for any claims that match the criteria and these claims will be automatically created in ClaimWorks continuing to also get automatic CAC updates.

Note: You do not need to create a claim manually or request for the claim to be added to the automatic CAC updates queue.

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