Q: L&I sometimes incorrectly keys manual remittance items, which makes them impossible to match up. What can I do to identify these items?
A: If you notice that a billing item has been sitting as denied for a while with a comment that L&I was going to correct it on their side, this could be the issue. If you can track down the payment from a PDF version of a remittance, you can write off the item with confidence, knowing it was paid, to get it off the denied list.